Ready to Eat with The Graze Company?
Learn How we Roll!
Take a look through some of the most Frequently Asked Questions below.
Don’t see the answer? Send us a message through our Contact Page!
Q: How do I order a Graze Board or Graze Table?
A: While orders for Graze Boxes can be made online, to place an order for a Graze Board or Graze Table, please contact us via our contact page. Please note we are a boutique business and board and table hire requests are subject to availability. For Graze Boards we require full payment upon booking. For Graze Tables we require a 50% deposit, with full payment due 14 days prior to your event date. Dates will not be held unless proper payment or deposit has been made.
Q: How much notice is required for an order?
Graze Boxes can be made available with 48 hours notice. We request 7 days’ notice for Graze Board orders and 14 days’ notice for larger Graze Tables. Please see our Calendar for availability and blackout dates.
Q: Is there an additional fee for delivery?
A: Yes. Please see our delivery prices at checkout. Delivery for our boxes is available Tuesday to Friday in the following areas: Vancouver, North Vancouver, West Vancouver, Burnaby. If you are located in a city other than the ones listed above, please email us to inquire if we can deliver in your area, otherwise you can pick it up from our facility in Burnaby, BC. If you require delivery of a Graze Box on a Saturday, please email to inquire about rates and min. order requirements. For our Graze Tables, delivery and setup is included in our table hire. To confirm delivery costs for our Graze Boards, please inquire prior to booking. Delivery and pick-up window for boxes are from 10am until 3pm. Delivery requests outside of these hours will incur a surcharge and are subject to approval. Please email us at firstname.lastname@example.org or contact us through our Contact Page to inquire.
Q: What happens with the boards and utensils supplied?
A: Included in the cost of your Graze Board or Graze Table is a small hire fee, payable for use of our bowls, cheese knives and boards. All inventory hired to you must be washed in warm soapy water and placed in the provided tub for collection. No cleaners of any sort should be used on our signature boards. Simply wipe the board down with warm soapy water. The Graze Company will then sanitize the boards in our specialized system. Hired items should not be left with food remnants on them as this will attract insects and stain and devalue these items. If items are returned damaged or lost a charge at retail value will be incurred. We ask that items are returned to us in the state they are provided to you. All boards, serving equipment and props are for hire only and must be returned within 72 hours of receiving or collected for a fee.
Q: Can I customize my order?
A: YES! We will work with you to include any preferences you have or dietary requirements you need considered for your order. We ask that you inform us of any food allergies or intolerances well in advance. Our products are not prepared in an allergen-free environment. Anyone with a food allergy should refrain from consuming our products.
Q: How long after my box is received, should it be consumed?
A: To guarantee freshness, our boxes should be consumed within 3-4 hours if kept in the refrigerator, or consumed within one hour if kept outside of the refrigerator.
Q: Is your business insured and are you Food Safe Certified?
A: Yes! We are an accredited, fully insured incorporation. We are Food Safe Certified, and run our business in accordance with provincial regulations and bylaws. All food is prepared and packaged in a commercial kitchen.